Claudia M Posted March 11, 2021 Share Posted March 11, 2021 I just made my first sale with Stripe after updating to the latest version 3.0.1 ( 3.0.1 - Stripe session ID validation and SDK upgrade to 7.75.0.) Though Stripe showed the payment had cleared, in my admin the order stayed at pending. I manually changed it to processing. The transaction log reads as follows: Transaction ID Status Amount Gateway Date/Time Notes Unknown Unknown $29.58 Stripe Today, 13:07 Stripe session ID missing. Unable to retrieve session data. Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 11, 2021 Share Posted March 11, 2021 That's interesting. Why the heck would it be missing!? Keep this version. The flip side is a fatal error. I'm working on this but I don't see how the session data would get lost.... Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 12, 2021 Share Posted March 12, 2021 Also seeing this with a client - almost all of their orders are paid using PayPal Commerce (which is working perfectly btw !) but one order yesterday out of four paid for by Stripe also had this error Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 12, 2021 Share Posted March 12, 2021 It works most of the time. The session data is getting lost which is odd because the basket session data isn't... Link to comment Share on other sites More sharing options...
Claudia M Posted March 12, 2021 Author Share Posted March 12, 2021 Should I go back to the previous version for now? Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 12, 2021 Share Posted March 12, 2021 No it's worse. Link to comment Share on other sites More sharing options...
Claudia M Posted March 15, 2021 Author Share Posted March 15, 2021 It happened again and I had to manually send the customer their order confirmation email. Glad I was near my phone and laptop so I could change the order to processing and have the email confirmation sent. Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 16, 2021 Share Posted March 16, 2021 Seeing this now with two clients very intermittently - both use Stripe alongside other gateways such as PayPal Standard, POF, PayPal Commerce. Interestingly a good number of other clients that use Stripe as their sole payment gateway and are using latest 3.0.1, every single payment is going through and updating to processing perfectly Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 16, 2021 Share Posted March 16, 2021 I'm one of those clients that has it happening. Sometimes there's the message that Claudia also showed ("Stripe session ID missing. Unable to retrieve session data"), but mostly there is nothing, so you don't even know that something is going on. I've been going back and forth with Stripe about this, scaling it up to a specific team (so they claim), but they keep saying it's a CubeCart issue. Thank you for checking into this. Link to comment Share on other sites More sharing options...
Claudia M Posted March 16, 2021 Author Share Posted March 16, 2021 I don't know if one has to do with the other (probably not ) but I thought I'd throw it out there. Since I upgraded to CC6.4.2 I get logged out of admin a lot more frequently. I try to keep it open mostly since I'm usually working on a lot of things. Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 16, 2021 Share Posted March 16, 2021 I released 3.0.2 which stores the elusive stripe session in a cookie instead of session data. This may stabilise it. https://www.cubecart.com/extensions/payment-gateways/stripe Link to comment Share on other sites More sharing options...
havenswift-hosting Posted March 16, 2021 Share Posted March 16, 2021 Thanks - I will upgrade a couple of stores having problems and hopefully this will make it better Link to comment Share on other sites More sharing options...
Claudia M Posted March 16, 2021 Author Share Posted March 16, 2021 Thanks Al. I'll give it a go ASAP! Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 16, 2021 Share Posted March 16, 2021 Thanks! Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 16, 2021 Share Posted March 16, 2021 3 hours ago, Al Brookbanks said: I released 3.0.2 which stores the elusive stripe session in a cookie instead of session data. This may stabilise it. https://www.cubecart.com/extensions/payment-gateways/stripe Unfortunately same issue just happened. Same error message: "Stripe session ID missing. Unable to retrieve session data." Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 16, 2021 Share Posted March 16, 2021 Next thought then is that it's not giving us a value for the session ID sometimes. Does anyone have solid steps to reproduce this? I've never been able to reproduce this. Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 16, 2021 Share Posted March 16, 2021 20 minutes ago, Al Brookbanks said: Does anyone have solid steps to reproduce this? No, I'm sorry, I don't... Although maybe Ian can check the SmartLook files, because I just remembered I didn't cancel that one as I said I would LOL Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 17, 2021 Share Posted March 17, 2021 I had another one today The one today was paid by Bancontact (Belgian) and the one yesterday used iDeal (Dutch). Both what I had/have problems with within PayPal Commerce. Maybe there's a connection? Claudia, was that the case with yours as well? Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 17, 2021 Share Posted March 17, 2021 4 minutes ago, DiMarca Online said: I had another one today The one today was paid by Bancontact (Belgian) and the one yesterday used iDeal (Dutch). Both what I had/have problems with within PayPal Commerce. Maybe there's a connection? Claudia, was that the case with yours as well? Thanks for the payment method isn't relevant as far as I can see. It's the checkout session ID as a whole. I'll get onto this again as soon as I can but I have to prorise my time on the tech support helpdesk. Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 17, 2021 Share Posted March 17, 2021 29 minutes ago, Al Brookbanks said: Thanks for the payment method isn't relevant as far as I can see. It's the checkout session ID as a whole. I'll get onto this again as soon as I can but I have to prorise my time on the tech support helpdesk. Okay thanks, I just thought it was a coincidence (especially since PayPal Commerce gives me trouble as well with those), but I don't want to send you on a wild goose chase Link to comment Share on other sites More sharing options...
Claudia M Posted March 27, 2021 Author Share Posted March 27, 2021 This is still happening Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 27, 2021 Share Posted March 27, 2021 6 hours ago, Claudia M said: This is still happening Same here... Link to comment Share on other sites More sharing options...
Al Brookbanks Posted March 27, 2021 Share Posted March 27, 2021 I've been tied up with clients on the support help desk. I'll get back to this when I get a gap. Do you have a way to reproduce it every time yet? Link to comment Share on other sites More sharing options...
DiMarca Online Posted March 27, 2021 Share Posted March 27, 2021 22 minutes ago, Al Brookbanks said: Do you have a way to reproduce it every time yet? No I haven't unfortunately. Just the fact that it's almost always iDeal or Bancontact. Visa 2 x, but no other cards ever showed the issue. Link to comment Share on other sites More sharing options...
Al Brookbanks Posted April 5, 2021 Share Posted April 5, 2021 This issue is so frustrating. I simply can't reproduce it or comprehend how the value would sometimes be missing. Link to comment Share on other sites More sharing options...
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