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Posts posted by havenswift-hosting

  1. Of course you are entitled to your opinion but at least get your facts straight.  

    1) If you buy a plugin from us and use CubeCart - how are we supposed to know if you dont tell us or very simply mark the products / services as no longer required.  This takes 5 seconds but of course you would prefer us to have mind reading abilities and work out that you dont want them any longer.

    2) You would have had an invoice from us 30 days before and then would have received 3 reminders once that invoice becomes overdue - where you get 20 + messages from is simply impossible unless of course you have setup multiple contacts to reeive these reminders in which case, our system is simply doing exactly what you requested.

    3) If you had still been using CubeCart and our plugins and we hadnt sent an invoice or the reminders and simply terminated the plugins then quite rightly that could have been something you complained about

    4) We quite clearly say that in order to contact us and guarantee an answer that you log a support ticket - this is no different from EVERY other hosting / services company but of course in your mind, this makes us idiots.  We rceive a massive number of emails and also receive huge amounts of spam email on a daily basis so the only way to guarantee that we know who we are receiving email from is via a ticket- however the 30 seconds for you to login is obviously far too complicated for somebody like you

    As I said, you are entitled to your opinion but also so are we - our hundreds of very satisified customers will also have a very different opinion to yours 

  2. We are in the middle of developing a plug-in to cover both these areas of functionality. It is a big job to do it fully so have no release date yet but will be in the first half (hopefully first quarter) of next year. If you want to register as a client at our website and open a support ticket asking about this, we are interested in people’s views on functionality and we can keep you updated regarding progress

    • Thanks 1
  3. 10 minutes ago, keat said:

    I'm guessing (but clarification required) that something somewhere within cubecart is looking for /var/cpanel/php/sessions/ea-php71

    This isnt CubeCart but in your hosting configuration

    11 minutes ago, keat said:

    We couldn't log in to the admin side of the web this morning, posting the username and password, the page flashed, but nothing happened.

    That is because after removing 7.1 it also removed the directory where your system was trying to save sessions - hence not able to login


  4. 15 hours ago, lyndsiesal said:

    Thank you @bsmitherI do have php 7.2.34.  

    PHP 7.2 stopped even receiving critical security updates over 1 1/2 years ago so running any site on this version is 100% not advised.  You would be much better contacting @Noodleman directly via his website and simply asking for a 7.4 encoded version of them and ensuring you stay on the latest supported version of PHP


    • Like 1
  5. On 7/27/2021 at 8:39 AM, cubicsquare said:

    I haven't purchased the extension, l was just trying to demo it. Maybe l need to purchase it? But l thought it was okay to demo it first.

    I get the same error with the other discount plugins by Noodleman too.

    You will get this for all Noodleman plugins and also all plugins developed by us.  You may be able to enable ionCube yourself in your hosting control panel but if not then you will need to move to a decent hosting company that installs this as part of their standard setup (like us !)

  6. An access attempt every 20 minutes is far from being bombarded and if you have proof that the WAF is preventing access (how do you know this and what WAF are you referring to ?) then it is doing exactly what it is supposed to do.  Adding additional code to CubeCart would be outside the scope (a WAF is designed to do this) and would be considerably slower at doing the same job.  WAFs are used to dealing with hundreds / thousands requests a minute / second so one every 20 minutes isnt even a ripple

  7. 23 hours ago, reneerd said:

    altered the perms on the cache directory and bam, no more issue.

    If your hosting server requires 777 permissions on any file or directory then it isnt setup to be secure and you should look to move to a different server / hosting company.  Any breach on any site on the server can very easily then go to any other account hosted on the same server

  8. @traylor23 you are very welcome ! One takeaway is that you might want to look into the frequency and accessibility of backups your hosting company is doing.  Minimum has to be full off-server backup once per day but even that for busy transactional sites can lead to massive data loss.  As an example, we do hourly Continuous Data Protection backups !

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