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Posts posted by havenswift-hosting

  1. 5 minutes ago, Dacs said:

    No other customer can order the same item, as the shop shows it as 'out of stock'

    That is correct behaviour as the item is allocated against the order 

    6 minutes ago, Dacs said:

    I have set the stock to reduce when an order is placed - Order goes to Pending.

    Is there a specific reason why you have it set this way especially if you have a number of items with very low stock levels and also customers that dont immediately pay for their items.  There are some specific use cases where having it set this way is required but most stores would decrease stock once an order is paid for and goes to Processing

    8 minutes ago, Dacs said:

    When the customer logs back into that order and selects Make Payment The result is the Out of stock message, so cant complete the order.

    This however doesnt sound correct - sounds like there is a bug there.  You might want to log a report here https://github.com/cubecart/v6/issues

  2. 1 hour ago, sailing123 said:

    Another reason is that small businesses must post more than 100 orders a day

    Unfortunately, they are probably correct in that very few CubeCart users will be sending 100 orders a day


    34 minutes ago, sailing123 said:

    Unless you have an integration, you have to manually import from a excel or cvs file all your data. You never get access to the API documentation.

    They closed that loophole then !


    35 minutes ago, sailing123 said:

    I hope the matter will get resolved soon. To more noise we can make the better so that they start listening ...

    I think this would have to be Al's decision as to how much noise and what noise he would like to make

  3. Even more crazy when they eventually (after being difficult for a few weeks) allowed me access to a Despatch Manager Online account to write, test and support a plugin for this system which was then replaced by the Click and Drop system. Apart from setting up the dev account, they didnt have to provide any additional help or support.

    Do customers who already have a Click & Drop account have access to the API documentation - that was the way I originally got around RM initially saying they would not provide access - I simply used a client's account with their permission and got all the information that way

    27 minutes ago, sailing123 said:

    If you are using Royal Mail for your shipping and would like an integration with Click and Drop, please reply to thread or DM me so that we can send them a list of existing customers they may well lose to competition.

    One other option I already suggested to @Al Brookbanks this morning, would be to use social media such as Twitter 

  4. 3 minutes ago, Christopher Short said:

    Except several customers have complained about loosing a basket they were working on for several days

    That is not what I have been saying !  You should 100% change the settings as I outlined earlier and do it through cPanel which then updates the correct files such as teh local php.ini or user.ini etc  Speak to your hosting company if you are unsure

  5. 7 hours ago, Christopher Short said:

    where do I find this php.ini file?




    There should also be no need to manually change this in the php.ini file especially if you are using cPanel hosting

  6. There is no guarantee that all users on all hosting can set these and you need to ensure you set them correctly or the website might not work at all !

    session.gc_maxlifetime = {your value} - this value is in seconds and 2 to 4 days is usually more than enough
    session.save_path = "/home/{USER}/tmp" - directory must exist and should ALWAYS be above the public_html directory
  7. 42 minutes ago, keat said:

    However, what makes this difficult is that setting is a server wide setting, so unless you run your own server, you may not be able to change this.

    I doubt that a shared server host would change this setting just to please you, unless this can be done on an account basis, which i'll make enquiries

    That is not the case, this can and should be set on a per account basis BUT you should also change the location where your session files are stored so they are not in the default location and are therefore affected by the serverwide garbage collection

  8. 23 hours ago, bsmither said:

    Safari may behave differently, and perhaps when on a mobile device, updates happen completely unnoticed.

    It isnt just updates that will change the User Agent String, if the IP address also changes, then it will cause the same issue. Dynamic IP addresses can change quite frequently when using certain ISPs and when on mobile devices, especially when moving (car or train for example) as you move between different towers.  This will also be logged in the PHP error_log file so if you know the date / time when the customers complained about this happening, you can compare this to the logs and see if this is the cause

  9. Using a CubeCart backup isnt the best way of moving from one hosting to another especially if both are on cPanel !

    As long as the hosting package on your old hosting is still up and hasnt been deleted, then it makes no difference that the domain points to your new host, there are multiple ways to access cPanel without going down the domain.com/cpanel route

    I would not have installed CubeCart on your new hosting either as you have all the files and database (in theory) in the CubeCart backup


  10. 6 minutes ago, poolboy said:

    I have moved hosting providers and the old provider is not being at all helpful in getting my store moved to the new hosts.

    Not sure too many businesses would offer help after you have made the decision to leave them ?  Your new hosting company should however have offered to do the whole move for you so are they offering help ?

    What hosting control panel were you on and what are you going to ? For example if both are cPanel, then it is simple to move the whole account across using a cpmove backup file.  How was the backup file created you are trying to move ?


  11. Meta keywords are not used by any crawler so no point wasting time completing these.

    in terms of meta description as per your question, Google and other browsers can and will choose to use the description from the page instead of the defined meta description, if they feel it better represents the page - as far as I am aware, there is no way to control this although having better Microdata on a page can sometimes help and is best practice for SEO anyway (see https://www.cubecart.com/extensions/plugins/google-pinterest-schema-org-microdata-plugin)


  12. 16 hours ago, Bobby12345 said:

    Just as a matter of intrest, I used a Havenswift skin and got a blank screen. Not sure if it was yours but am too scared to buy extensions.

    There is no encoding in either of our skins and unless you have bought the skin you wouldnt have been able to test it as these are not freely downloadable !  If you have purchased a skin and are having problems, then please log a support ticket on our website !  As @NiteFox has said, if in any doubt, contact the skin / plugin developer before installing and most will be helpful - if you want to test / demo any of our plugins, we will certainly be but do contact us via our support ticket system

  13. 3 hours ago, Bobby12345 said:

    Why are the extensions developed for this cart by some developers so shockingly poor?

    There are only a limited number of "ACTIVE" developers all of whom in my opinion are creating generally excellent plugins.  Why so few ?  Mainly because so many store owners dont want to pay anything, let alone a few pounds / dollars for plugins that often take many tens of hours (or in the case of larger plugins - hundreds) to develop and then the same each year maintaining, upgrading and supporting users.


    3 hours ago, Bobby12345 said:

    Another extension forced ioncube crap on me and had to start my cart from scratch with getting admin people involved

    As already covered in a ticket post, ionCube is not crap and is available for free with all decent hosting and is a simple two minute installation.  Also absolutely no reason to have to start from scratch again - simply remove the plugin from the modules/plugins directory and all back to normal.

  14. 58 minutes ago, Bobby12345 said:

    I cant afford the ionCube fees. This has turned into a big mess. Need to restart everything.

    ionCube loaders are distributed freely so no need to pay for anything !  They are freely available and can usually be added as a PHP module from within your hosting control panel - 5 minute exercise.  Absolutely no reason why it should be a mess and you would have to start again either - simply remove the encoded plugin and all will work as before

  15. 18 hours ago, Bobby12345 said:

    Dont want ioncube but cant find anything on how to deactivate this damn thing.

    Why would you not want to activate ionCube ?  Does absolutely no harm and allows you to run a large number of plugins that are encoded with it

    17 hours ago, bsmither said:

    Then delete the folder containing the extension.

    That will get rid of the intial problem but will leave hooks enabled in the database that should be manually deleted

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