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Posts posted by havenswift-hosting

  1. 10 minutes ago, keat said:

    I'm guessing (but clarification required) that something somewhere within cubecart is looking for /var/cpanel/php/sessions/ea-php71

    This isnt CubeCart but in your hosting configuration

    11 minutes ago, keat said:

    We couldn't log in to the admin side of the web this morning, posting the username and password, the page flashed, but nothing happened.

    That is because after removing 7.1 it also removed the directory where your system was trying to save sessions - hence not able to login


  2. 15 hours ago, lyndsiesal said:

    Thank you @bsmitherI do have php 7.2.34.  

    PHP 7.2 stopped even receiving critical security updates over 1 1/2 years ago so running any site on this version is 100% not advised.  You would be much better contacting @Noodleman directly via his website and simply asking for a 7.4 encoded version of them and ensuring you stay on the latest supported version of PHP


    • Like 1
  3. 9 hours ago, sean1688 said:

    Thanks! we would like to do Work through CC5 to make it compatible with PHP7 if possible. If I remember correctly, we tried to upgrade to CC6 and somehow it did not work.

    Unless you have extensive custom code changes to your current CC5 store, the MUCH preferable solution would be to upgrade to latest CubeCart version and stay on the latest version of PHP. As Brian has said, there will be significant work involved in the other choice with still a lot of serious issues.

    Upgrading will have a few steps needed depending on any plugins and which skin you are using as well as any code changes you have had done

  4. You should also take a look at our Retail Therapy skin which is a modern design and obviously responsive but has a big advantage in that it comes with a free skin configuration plug-in which allows you to configure a huge amount of things for the skin in an easy and intuitive way including colours 

    • Like 1
  5. If you are looking for a modern looking skin that also has a huge amount of functionality and configuration ability built into it, look no further than our Retail Therapy skin which comes with a free skin configuration plugin.


  6. On 7/27/2021 at 8:39 AM, cubicsquare said:

    I haven't purchased the extension, l was just trying to demo it. Maybe l need to purchase it? But l thought it was okay to demo it first.

    I get the same error with the other discount plugins by Noodleman too.

    You will get this for all Noodleman plugins and also all plugins developed by us.  You may be able to enable ionCube yourself in your hosting control panel but if not then you will need to move to a decent hosting company that installs this as part of their standard setup (like us !)

  7. @Tony it isn’t really anything to do with your hosting being “powerful enough” but ES can only be installed at a server level and I would guess no hosting company (other than Al and myself as we will both have this available on our platforms) will ever have this installed on a shared hosting plan and would therefore need a dedicated server / VPS.  Using an external service is interesting but would 100% need authentication from a security point of view and does add additional expense and more importantly an additional layer of complexity via a third party


  8. 9 minutes ago, bsmither said:

    you can manually change that to 2 as long as there is no other row that currently has a 'cat_id' of 2.

    Yes you can but as you know, you then start to get into the issue of other tables that use this reference as a key.


    10 minutes ago, bsmither said:

    issue the TRUNCATE TABLE CubeCart_category statement. (You can do this in phpMyAdmin, or using CubeCart's admin, Maintenance, Database Query tab.) Having a fresh table means the table will start the auto-increment at 1.

    Yes that is true but also assumes that any other table using this reference is also truncated or changed

    2 hours ago, cubicsquare said:

    Sorry but your replies don't make sense to me. Thanks anyway.

    I wasnt intending to be obscure - but if you dont know what is meant by setting the table index increment back to zero, trying to explain or you trying to do can just cause far more trouble. If you dont mind learning and experimenting and can throw the whole database away if you get it wrong then by all means give it a go

  9. The category is uses an auto increment so will always increase by one - that is Joe’s it works - standard database functionality.  You could delete all categories and set the auto increment back to 0 and start again BUT creating a menu system that is dependent on fixed cat I’d numbers is a recipe for disaster 

  10. 4 minutes ago, RossF1984 said:

    I did this having scoured Google as IONOS (Where the site is currently hosted) were extremely poor when it came to offering any form of support or solution!! They even managed to somehow disconnect my domain from my webspace and then denied all knowledge

    They arent known for providing good support and know nothing (and care even less) about your CubeCart store - to be fair, not really any different from most of the other large generic hosting providers out there where you are simply a number - however they are relatively cheap and you get what you pay for with hosting !

    CubeCart can often run out of process memory when processing large images but this would have been clearly recorded in the PHP error_log file as would any errors like this.  Images would no have been the cause if you were getting this error when doing a search on the front end of the store though.  I have not heard of any memory related issues when doing searches though.  If they allow you to increase to 512MB then great, but do go into the PHP Info option in admin and check that the "Master" value also says 512 MB - if it is less than 512 MB, then that is what you will actually be allowed to use regardless of what you set it to

    • Thanks 1
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