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Posts posted by havenswift-hosting

  1. 11 minutes ago, M6VMO said:

    No, I only meant that the wheel of the refresh icon next to the address bar kept spinning indefinitely.

    That can be caused by multiple reasons but again, poor quality hosting with slow servers is common which then causes the 503

    12 minutes ago, M6VMO said:

    How did you find out?

    You site is blocked by several Malware blockers such as MalWareBytes


  2. Your domain is reported and blocked by several malware detection systems !

    A 503 error as I said is almost always due to low server resources and is nothing to do with CubeCart - are you on cheap hosting ?

    Try installing and using the Print Order payment gateway and if that works then place an order and actually pay for it rather than trying to fool it with a 100% discount voucher - that is not real life.

    However, I dont believe this is anything to do with CubeCart 

  3. Hi

    Never seen any problems with the forum like that and nobody else has reported it as far as I am aware - maybe a browser issue at your end ?

    A 503 error is almost always down to problems with the server that your site is hosted on - usually overloaded.  As far as the other problems, there isnt really enough information to give any sort of educated guess - it could be down to any number of things, but tens of thousands of users use CubeCart in varying sized stores including many that take hundreds of orders an hour so the product itself (mostly always) works

  4. You can search in closed github issues for what3words which gives you the two following issues



    But really what you need to do is go through each closed issue for 6.4 beta and 6.4.0 and 6.4.1 and make any / all skin changes - this is the problem using an unsupported skin - there will be a LOT of changes that need doing


  5. 19 hours ago, Kevin D said:

    I set up multi currencies in Cubecart, but when it comes to making the payment through Stripe, it reverts to the base currency instead of the currency the purchaser has selected. How can I make Stripe payment in the same currency as the cart currency?

    As it stands, the multi currency option in CubeCart is simply for display / reference purposes- all current payment gateway modules only charge in the store base currency.  It isn’t too difficult to amend a gateway plugin to use the customer selected currency for billing but there are many other areas that will still record the amount in the store base currency

  6. 7 minutes ago, JerS said:

    What else can I ask my provider?

    If you are getting the error that the OP reported here (and not what @wbs1969spoke about which is totally different !) then they simply need to read and action https://dev.mysql.com/doc/refman/5.7/en/mysql-tzinfo-to-sql.html

    However, as has been said many times on here, most hosting companies will not do this if it isnt part of their standard server build (although it should be).


  7. PayPal is a payment gateway so nothing to do with this - you need to look at whatever shipping plugin you have installed (assuming you have installed one which would be a problem if you havent).

    You say you have a postal service but what plugin ?

  8. The currency display within CubeCart is exactly that, simply a comparative display of equivalent pricing.  There are no stock payment gateways that will take payment in any currency other than the store default currency.  It isnt a massively complicated thing to change and have done it in the past to enable a gateway module to take payment in whatever currency is selected for that customer. Ideally this would be built into a few of the more popular gateways such as PayPal, Stripe etc but would have to be store selectable as many stores would only want to receive payments in their default currency


  9. This is an unusual plugin in our range as it is only applicable if you are running one of our two skins - Retail Therapy or Nautical - without one of those two skins, the plugin is useless.  A demo can provide insight into the capability that it can provide but the inclusion on the marketplace is more to advertise its functionality and also to allow our many current users to be able to upgrade using the thunderbolt process.

    A new version will be released in the next few days along with major upgrades to both our skins

  10. 19 minutes ago, FrankR said:

    My preference is to avoid making any coding changes to my installation.

    Very sensible ! One simple change for this (which doesnt solve the problem anyway but simply ignores the error messages) leads to another and another,

    19 minutes ago, FrankR said:

    Is there anything I could ask my hosting provider to do to ensure that CubeCart's database is properly sync'd?

    It is a very simple thing to do but most big hosting companies won’t do it (and you can’t do it yourself without server root access) because they have their way of setting up servers and won’t change.  All our servers are always configured correctly as is the server that Al @ CubeCart uses so I would suggest moving your hosting and using somebody that cares about your hosting environment.


  11. 17 hours ago, Kez said:

    Now when I log back into our admin area, I have the "Possible CrossSite Request Forgery" message come up when I try to log in.  Any ideas would be appreciated?

    Agree with Al, this is a common symptom of a failed or partially completed upgrade. Ensure you upload all files to the correct directories especially those in /admin into your renamed /admin_abcdef directory

    • Like 1
  12. 1 hour ago, 1pdeals.co.uk said:

    Then instead, say how this person will get their project or business up and running now. 

    As I have said multiple times already, any half decent hosting company would have been able to tell you within seconds or minutes what the problem was 

    1 hour ago, 1pdeals.co.uk said:

    My shop went down over the update so the business closes until we have learned the reason why the update failed? I don't think so. 

    See above answer

    1 hour ago, 1pdeals.co.uk said:

    The whole purpose of the cart is to use for business and it simply cannot be allowed to go down.

    Then you better be prepared to spend many thousands of pounds on high availability or fault tolerant hosting - no hosting will be without issues.  After saying that, most issues with inexperienced store owners are down to mistakes that they make themselves.

    Also, if your business website is that important, dont go with a cheap hosting plan with a company that knows nothing about CubeCart.  Also pay somebody to provide full support and do upgrades for you - that way you can concentrate on running your business. We offer fully managed CubeCart hosting plans as does [email protected]  

    2 hours ago, 1pdeals.co.uk said:

    Restoring his public fold is just about the fastest way to get that back up and running and the safest. It then gives the person time to figure the fix. If not say why.

    See first answer yet again !  You can keep saying the same thing but that doesnt make it right or the best course of action

    2 hours ago, 1pdeals.co.uk said:

    I made an error when I set my cart up by installing it to the root folder. Being inexperienced enoguh not to realise the issues it could cause further down the line.

    That is NOT an error and is how most stores are installed and wont cause any issues down the line. You can install CubeCart into root folder or any sub-directory and in combination with other applications as well.

    2 hours ago, 1pdeals.co.uk said:

    I am now wondering if this is the cause of the data base failing to upgrade.

    No that would not cause problems with the database

  13. 3 minutes ago, 1pdeals.co.uk said:

    Restoring his public folder is just about the fastest way to get that back up and running and the safest. It then gives the person time to figure the fix

    Because it simply isnt the quickest or safest way to do it - the simplest and th ebest way is to find out what is causing the database upgrade script to not run.  A good hosting company would be able to tell you that in minutes


    5 minutes ago, 1pdeals.co.uk said:

    The whole purpose of the cart is to use for business and it simply cannot be allowed to go down

    In an ideal world I agree although nothing is 100% foolproof.  Also, if a site is mission critical (or even important) and a money earner why choose hosting companies that are cheap, have terrible support and know nothing (and care even less) about CubeCart.

  14. 1 minute ago, 1pdeals.co.uk said:

    What you need to do is use the file restore facility on your hosting to recover an earlier date of your public_html folder and all of its contents. Also the index page I think its was .html but may have been php.

    I would 100% NOT recommend that as a solution and is likely to cause more problems.  You need to find out why the database upgrade script is not running and that is a question for your hosting company.  This is 99.9% certainly not a CubeCart issue


    3 minutes ago, 1pdeals.co.uk said:

    but I think its to do with data base permissions and us being misers and not paying for full on control panel and support hostings.

    That is entirely possible but without more information and a detailed examination of what is happening, then even that is conjecture

  15. As Brian says, this is something that your hosting company should really do as part of standard server setup and it is incredibly lazy of them not to do so. However they probably won’t change it as it isn’t part of their standard config - pay ultra cheap pricing for hosting and this is what you get unfortunately  

  16. 8 minutes ago, Shari Marie said:

    Why would it suddenly be changed?

    It wouldnt just suddenly change but if the store has been upgraded incorrectly it is possible to get a situation where you have multiple admin_abcde.php files and only one is correct but that differs from what it is supposed to be as far as your config file is concerned.

    You will have one (or maybe incorrectly more) directories with admin in the name and you should have one (and again maybe incorrectly more than one) files with admin and ending .php

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