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  1. Ok, thanks for your expertise bsmither. I'm looking at the second scenario: i.e. the refund is initiated at the PayPal account control panel. From your answer it appears that my client is mistaken in his belief that the order status in the CubeCart admin should be automatically updated. T
  2. Hi, Can you tell me if the order status is automagically updated when a refund is issued via Paypal? I have a client who claims that it did on an older version, but since the upgrade it has stopped working. Any help muchly appreciated. T
  3. Hi, When viewing the System Error Log I am noticing lots of errors like the following: File: [seo.class.php] Line: [723] "INSERT INTO `CubeCart_seo_urls` (`redirect`,`type`,`item_id`,`path`,`custom`) VALUES ('0','prod','3795','london-transport-bus-timetables/london-transport-road-and-rail-timetable-1947-gravesend-and-district.html','0');" - Duplicate entry 'london-transport-bus-timetables/london-transport-road-and-rai...' for key 'PRIMARY' Any idea why this is happening? I have upgraded to version 6.4.2 cleared the cache etc.
  4. Fixed! I reinstalled the email templates and that did it. Don't know how I missed that but thanks very much for your help. THANK YOU bsmither!!!!!
  5. Ok, I did that and then attempted a password recovery. This is what I got (my asterisks): [11-Mar-2021 09:34:46 UTC] PHP Notice: Email content for account.password_recovery doesn't exist in default lamguage. in /home/sites/5b/6/**********/public_html/classes/mailer.class.php on line 132 [11-Mar-2021 09:34:46 UTC] PHP Notice: Email content for account.password_recovery doesn't exist in any lamguage. in /home/sites/5b/6/**********/public_html/classes/mailer.class.php on line 129 I guess that means the language file is corrupted?
  6. I've searched the forum and can't find a suitable answer to this, so: All other emails are being sent except for customer password recovery emails. I recently upgraded to 6.4.2 and thought that might fix it but regrettably not. For info: I have another site with an almost identical setup and that one works fine. Any suggestions? I'm really puzzled as to why this might be. Thanks! T
  7. Hi bsmither, One of my clients is still running with a V5 skin (although the site itself is V6.1.14) so I would be very interested to read your instructions. Can you let me know how to get them? Thanks!
  8. This is all great info and I think I've got the hang of product options. However, I can't see the options matrix table. I have selected status and options matrix checkboxes and then clicked on 'save and reload' but the matrix just doesn't come up. I've tried several different configurations and it still doesn't show up. Any idea what I'm doing wrong? Sorry for hijacking this thread btw but I thought the info would be useful here. Mod please delete if you disagree. T
  9. Hi, I have looked all over and can't seem to find a solution for this in Version 6. What I need is a way to automatically sort the product options in admin so that they are displayed alphabetically. I know we can use the 'grab handle' and move them up and down etc, but this can get complicated when there are a hundred attributes. Is there a way to have them ordered alphabetically by default?
  10. That's a shame because I like CubeCart. I guess I'll have to look elsewhere :-( Thanks!
  11. Hi, I have done some searching and can't find a suitable answer to the question of whether CubeCart can handle recurring payments. I know that Paypal has the facility so wondered whether this could be integrated? Or would another payment gateway be more suitable? The business is UK based. My client wants customers to be able to create a customised gift hamper, similar to http://www.mycavebox.com/ in concept but with different products etc. The idea is that they could sign up for a regular delivery of their chosen items. Any help or advice will be much appreciated. T
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