Dirty Butter Posted September 5, 2015 Share Posted September 5, 2015 I've had Google doing a scheduled fetch of my product feed for some time, but it has stopped working and doesn't make any sense that it would.I have a test file at https://dirtybutter.com/plushcatalog/FEEDS/plushfeed1.txtI can see it in my browser, and the permissions for that file are 644.But when Google attempts to fetch it, I get this error message:Failed to obtain the file information. Please make sure the file exists AND that your feed has permission to access it.What in the world could I be doing wrong??? Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted September 5, 2015 Share Posted September 5, 2015 HiYou should check the following issues (1) the fetched url is in a currently supported feed format https://support.google.com/merchants/answer/160567(2) the url matches the registered data-feed, exactly, by checking the data-feeds tab of the merchant-center https://support.google.com/merchants/answer/188475(3) the url matches the scheduled-fetch settings, exactly by clicking on the file's name within the data-feed's tab https://support.google.com/merchants/answer/1219255(4) the url and directory can be crawled by all google's robots, at all times, especially during the time of the scheduled fetch, by checking the log files on the server where the url is located.https://support.google.com/merchants/answer/160156 Ian Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 5, 2015 Author Share Posted September 5, 2015 All of those suggestions look OK. From the server access log: My actual feed is plushfeed.txt.75.143.99.140 - - [03/Sep/2015:20:38:07 +0100] "GET /plushcatalog/FEEDS/plushfeed.txt HTTP/1.1" 200 2442995 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0" 75.143.99.140 - - [03/Sep/2015:20:40:10 +0100] "OPTIONS /plushcatalog/FEEDS/plushfeed.txt HTTP/1.1" 200 - "-" "Microsoft-WebDAV-MiniRedir/10.0.10240" 75.143.99.140 - - [03/Sep/2015:20:40:13 +0100] "PROPFIND /plushcatalog/FEEDS/plushfeed.txt HTTP/1.1" 404 8036 "-" "Microsoft-WebDAV-MiniRedir/10.0.10240" There is no entry about the attempt to fetch a feed today. Could it be that Google is still trying to access my old host's server??? Quote Link to comment Share on other sites More sharing options...
bsmither Posted September 5, 2015 Share Posted September 5, 2015 You may need to go back a few more log entries. The IP 75.143.99.140 isn't Google's. Maybe yours?I would think Google wpuld be smart enough to use a domain name as opposed to an IP address.I would also think Google's DNS Server would have the correct IP address for your new host. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.