drupopuppis Posted June 2, 2016 Share Posted June 2, 2016 I know this is not probably the right place to ask a question like this but after receiving so much good advice I will try anyway and see if someone can shine a light. So here is my problem: I have CCV6 which is able to send system emails to any email accounts such as Gmail but not to the business domain email where is hosted. Is this something that I have missed on the site configuration or I have to point it to the IT management at the Server side? As far as i am concerned I don't see any configuration file that might prevent processing domain emails. As usual Helpers will be greatly appreciated..:) Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 2, 2016 Share Posted June 2, 2016 We have heard of reports where a domain's mail will be "lost" if it never leaves the server. That is, you use a web browser to access mydomain.com's email via an online webmail application at webmail.mydomain.com, and send an email from [email protected] to [email protected]. In this case, the email shouldn't ever leave the server hosting mydomain.com. (It may, but that's irrelevant to our discoveries.) Similarly, emails from any other application on that server being sent to that same server (the domain's MX record points to this server) I, personally, do not know how this happens. Maybe Havenswift has the technical analysis to explain it. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 2, 2016 Share Posted June 2, 2016 I have no trouble getting admin emails about orders to [email protected] for our store on dirtybutter.com, BUT I cannot run a test order through using a dirtybutter.com email address and get any emails as a customer. I'd be curious to hear what @havenswift-hosting has to say as well. Quote Link to comment Share on other sites More sharing options...
drupopuppis Posted June 2, 2016 Author Share Posted June 2, 2016 3 hours ago, bsmither said: We have heard of reports where a domain's mail will be "lost" if it never leaves the server. That is, you use a web browser to access mydomain.com's email via an online webmail application at webmail.mydomain.com, and send an email from [email protected] to [email protected]. In this case, the email shouldn't ever leave the server hosting mydomain.com. (It may, but that's irrelevant to our discoveries.) Similarly, emails from any other application on that server being sent to that same server (the domain's MX record points to this server) I, personally, do not know how this happens. Maybe Havenswift has the technical analysis to explain it. I see, we have recently moved the website to a new hosting, our system was working fine until then. I will consult the hosting guys tomorrow. Quote Link to comment Share on other sites More sharing options...
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