fettlebox Posted August 6, 2016 Share Posted August 6, 2016 Fortunately I had comms with buyer before & after order & they told me what they ordered. Not sure if they added a few extra things to cart then changed their minds & removed them but the order shows 3 items but the amount is only for one item plus postage. What's happened here? Not seen this before. Quote Link to comment Share on other sites More sharing options...
bsmither Posted August 6, 2016 Share Posted August 6, 2016 It might be similar to this Github issue. But the differences between that issue and your description above is sufficiently different. Also, others have posted similar accounts. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted August 6, 2016 Share Posted August 6, 2016 I think we started seeing these kinds of reports about basket issues when CC added the save cart code, but of course I could be completely wrong. Quote Link to comment Share on other sites More sharing options...
ayz1 Posted August 6, 2016 Share Posted August 6, 2016 28 minutes ago, bsmither said: It might be similar to this Github issue. If the store is set to reduce stock when the order is placed then major issues will occur when a customer either presses the back button or decides to play about with the items in the basket. Seems to be much more stable to reduce stock when payment has been made. Quote Link to comment Share on other sites More sharing options...
fettlebox Posted August 7, 2016 Author Share Posted August 7, 2016 12 hours ago, ayz1 said: Seems to be much more stable to reduce stock when payment has been made. Thanks - I've made that change. As mentioned in that github thread I've also had orders at 'pending' when payment has in fact been made. Quote Link to comment Share on other sites More sharing options...
fettlebox Posted August 15, 2016 Author Share Posted August 15, 2016 Despite the change made above I caught a similar issue again as per screenshot. The item for £0.70 was not charged. It was the last one in stock if that is of any significance. Quote Link to comment Share on other sites More sharing options...
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