WalterL48 Posted September 10, 2015 Share Posted September 10, 2015 I'm using version 6.0.7 (installed 6.0.6 from my website's control panel) and noticed an alert saying to delete the setup folder. After doing so my shop is no longer available. I downloaded the full version and transferred the setup folder, but still no luck.The Admin part still works, although after saving a product it doesn't take me back to anything. I have to reload the page. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 10, 2015 Share Posted September 10, 2015 Surely you accidentally deleted more than just the setup folder! I see the following necessary folders:skins, modules, language, js, includes, controllers, classes, cache, admin, imagesIf admin works, that sounds like you accidentally deleted skins as well???? Quote Link to comment Share on other sites More sharing options...
WalterL48 Posted September 10, 2015 Author Share Posted September 10, 2015 No, skins is still there. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 10, 2015 Share Posted September 10, 2015 Are you using the stock Foundation skin? If not, what? Had you made code edits or are you using any mods/plugins? Have you tried disabling all your mods/plugins to see if that makes a change on the front end? See http://www.cubecartforums.org/index.php?showtopic=19420 Have you replaced the faulty 6.0.7 file? Not sure if it could cause your issue or not, but does need fixing. Quote Link to comment Share on other sites More sharing options...
WalterL48 Posted September 10, 2015 Author Share Posted September 10, 2015 (edited) I'm using the e-tone skin. I tried upgrading to 6.0.7 again from my control panel, but that didn't help.The only plugin I've added is the USPS shipping. Disabling had no effect.Thanks for the tips DB.Everything was working fine with the update until I deleted the setup folder. Edited September 10, 2015 by WalterL48 Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 10, 2015 Share Posted September 10, 2015 Please enable Debug, if you don't have it enabled already. Also, please use something like the Developer Tools in FireFox and watch the Network traffic when you click to see the front end of the store. Look for what the POST says and maybe the GET, too.I can't help past suggesting this, but the info from these tools might give a clue to someone else. Quote Link to comment Share on other sites More sharing options...
WalterL48 Posted September 10, 2015 Author Share Posted September 10, 2015 Doesn't show much of anything. Using Chrome's Developer tools Quote Link to comment Share on other sites More sharing options...
ayz1 Posted September 10, 2015 Share Posted September 10, 2015 Maybe look at a forced update in admin. Quote Link to comment Share on other sites More sharing options...
havenswift-hosting Posted September 10, 2015 Share Posted September 10, 2015 Deleting the setup folder by itself simply cannot cause this issue ! Give us a list of teh files and directories at the top level of your store and we may be able to spot what the problem isIan Quote Link to comment Share on other sites More sharing options...
WalterL48 Posted September 10, 2015 Author Share Posted September 10, 2015 (edited) I put the setup folder back, but still nothing Here's the error log. error_log Edited September 10, 2015 by WalterL48 Quote Link to comment Share on other sites More sharing options...
bsmither Posted September 10, 2015 Share Posted September 10, 2015 In the error log at 10-Sep-2015 06:41:33, it seems CubeCart was verifying extracted files against the list of files from the archive package. There was one file that seemed to be zero bytes in length. But I do not know what file that would be -- this is an update, right? So, there may be a CubeCart file that carried over past the update that is zero-bytes in size.But your main problem is that your version of PHP running your site does not have the "Multi-Byte String" extension installed. MBString functions are necessary to properly deal with unicode characters.Please contact your hosting provider and have them enable the MBString extension for your PHP. Quote Link to comment Share on other sites More sharing options...
WalterL48 Posted September 11, 2015 Author Share Posted September 11, 2015 I just turned error tracking on and got this:Fatal error: Call to undefined function mb_strtolower() in /home/deela59/public_html/shop/classes/seo.class.php on line 973 Quote Link to comment Share on other sites More sharing options...
WalterL48 Posted September 11, 2015 Author Share Posted September 11, 2015 (edited) Don't know what happened, but it just came back. I did try a restore from Cpanel. Plus I put in a ticket to my provider. I'll let you know if it's anything that they did. Thanks all for your help.Note from host:I changed the PHP version for the account from the native one which is 5.5 to 5.4 and enabled the mbstring extension via the 'Change PHP version' section in the cPanel control panel. Edited September 11, 2015 by WalterL48 Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 11, 2015 Share Posted September 11, 2015 So it's finally working correctly??? Quote Link to comment Share on other sites More sharing options...
WalterL48 Posted September 11, 2015 Author Share Posted September 11, 2015 Yes, it is. Looks like bsmither was right about the PHP issue. Funny how it was all working fine right up until I deleted the setup folder though.Thank you all for your help! Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted September 11, 2015 Share Posted September 11, 2015 LOL Coincidences like that can be very unnerving. I turned off my computer today, and at the very instant I touched the off button - the power in the whole house went out! Of course it came back on a few minutes later, but it was still weird.So glad your issue has been RESOLVED!! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.