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harrisorganic

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harrisorganic last won the day on July 21 2017

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  1. Which extension/s was that on, Paypal, Stripe or Square?
  2. "If you want to you can choose to only accept payments that pass 3D secure." Thats a good idea. Small business owners don't need the hassle of chargebacks, especially when it can be large amounts of $. I found the checkbox for 3D secure in the Square application. Thanks Al.
  3. Today I discovered that a customer who purchased $1000 worth of goods ( 6 weeks ago) has claimed a chargeback from his bank. I had the Square extension in use as it saves me fees over PayPal. Chargebacks can happen at anytime. This is my first one. Square has informed me that the Credit Card holder does not remember the transaction. Square says: We’ve sent your information to the cardholder’s bank. The bank is now reviewing the evidence before making a final decision. While we can no longer add new evidence or speed up the bank’s review process, we’ll provide you with updates as soon as we receive them. That may take 90 days. Meanwhile, my account is on hold and I have swapped to STRIPE for credit card transactions. For the uninitiated, I was under the belief that Square and Stripe took responsibility for the security of transactions. Oh NO they don't. The onus is on you. is it the same for PayPal? I found this video informative: https://www.youtube.com/watch?v=JrKFKicBk9Q Duncan
  4. Hi Brian, I have read through the above and wonder if on the admin side of the statistics page. https://www.harrisorganicwine.com.au/shop/admin_xxxxx.php?_g=statistics#stats_prod_sales There could be a date range as there is in the filter tab for the report filter. That way one could get a report for any period of all product sales. Duncan Ps I have tried to add a screen shot but failed.
  5. Yes, the customer order confirmation, invoice and order receipt have the same shipping price instead of zero. The above is one order I made today using print order form.
  6. "Two heads are better than one", yes, there is a packaging weight of 0.2 which "kicks" the weight into the next section. However, the basket weight at the checkout remains the same. ie 1.35 kg Reducing the packaging weight to zero solves the issue. Thanks. PS the issue regarding the free shipping (above) continues
  7. Hi Brian, this may be a different issue, but I will post it here. The current version is the latest 1.0.26. I have a few orders from the UK to ship from Australia. Here are my shipping rates. Most people order one bottle and are charged $92.26 for the 1.501 -4.1 kg category. However, the ordered bottle is 1.35 kg basket weight and therefore should be only $59.00 postage. Any suggestions? regards Duncan
  8. You are referring to this page. Pagespeed insights. https://pagespeed.web.dev/analysis/https-www-harrisorganicwine-com-au-shop/z6wzgnyqig?hl=en&form_factor=mobile I am happy with them all above 80. Plenty of other things to do.
  9. Hi Volteq, I like your quote, "we have seen the core vitals going up and up like bi-polar disorder in the past, with us doing nothing on our website." I have worked through a few of the issues you have discussed, but not cubecart. I have an old foundation-skinned website that was not built around LCP etc. with the results up and down for no reason. Coreweb vitals shows no errors or issues on Cubecart for me running CC6.4.9. However, I run only one image at a time, with none under the text as you have. I am not sure if CC was designed to run images under the text, Bsmithers may want to comment. I am quite impressed how the images under the text respond to the page size. I would try reducing the images by 50% and see if that reduces the CLS and LCP. Bottom line, is the page index and crawled by Google and the search results are improving.
  10. On Google Search console, do you have any listings on the Merchant listings tab?
  11. Am I being scammed? The post on November 12 and March 30, above, re pay by plate have nothing to do with Free Shipping on an item.
  12. There is a new order from the same guy with the free shipping coupon, and the same issue has occurred. However, I changed the shipping amount from $15.15 to $15.16 in the AIOS and the shipping amount of 15.16 shows up but is not added to the price.
  13. Yes, the last six orders used the free shipping coupon option and since November the last 4 have the issue. I have looked over Paypal and can not find any shipping payment options. This is a screen shot of the PayPal invoice, showing no shipping. I thought the $15.15 may have appeared here. In my AIOS there is an entry for $15.15. However, that price is for a different state. I will alter the price to $15.16 and see if it comes up in the next order.
  14. Anything is possible at this stage. I will give the client a call and report back. The last 4 orders have the same issue with shipping of $15.15 showing on the invoice. Orders before that were OK. The first occurrence was on the 21st of November 2022 after the CC647 update. I don't know what version of PPal was used, but I always update to the latest version.
  15. Bottom line has 15.15, no $ sign The shipping price `15.15" is normally from AIOS and is NOT the normal shipping price without a coupon. It should be 14.50 + tax (10%)
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