svrabel Posted June 8, 2014 Share Posted June 8, 2014 I've received multiple reports recently of people being unable to checkout using the most recent Internet Explorer. I just received the following screenshot. Any ideas? Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 9, 2014 Share Posted June 9, 2014 The URL is using the non-SSL protocol, http. When starting the checkout process, CubeCart will switch to the SSL protocol, https, if you have a SSL certificate installed on the server. Do you have a SSL Cert installed? Quote Link to comment Share on other sites More sharing options...
svrabel Posted June 9, 2014 Author Share Posted June 9, 2014 I do not have an SSL cert installed. The customer just told me she was using Google Chrome this time. Are the new browsers forcing SSL even when not required? Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 9, 2014 Share Posted June 9, 2014 No. Obviously, this is weird. You have said that these reports are coming in just recently. And this customer has now used a different browser. So, it's recent, not browser specific, I have not seen any other postings on the forum with a similar complaint (although Dirty Butter says she is having some issues with CC5212 but has not yet said what they are). Did the second report by the customer say the problem occurred at the same time - starting checkout? Do you think Hostgator can be blamed? I'm getting to the ?_a=confirm stage (asking for billing/delivery addresses). Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted June 9, 2014 Share Posted June 9, 2014 Please make sure your cookie domain is set to ".savvystitchesapplique.com" (with the period or dot or whatever they are called at the start). This can be done from the SSL tab of your stores settings. Quote Link to comment Share on other sites More sharing options...
svrabel Posted June 9, 2014 Author Share Posted June 9, 2014 The cookie domain field was initially blank as has now been populated. Is that used even when an SSL certificate is not installed? Brian, All problems have been at the same point. If the cookie domain setting doesn't fix it, I'll be contacting hostgator. There was another identical problem last night from a different customer, but I haven't been able to get her browser information yet. Quote Link to comment Share on other sites More sharing options...
Dirty Butter Posted June 9, 2014 Share Posted June 9, 2014 (My issues with 5.2.12 are Blueprint specific) Quote Link to comment Share on other sites More sharing options...
bsmither Posted June 9, 2014 Share Posted June 9, 2014 @Al, I haven't fomalized my conclusions yet, but I have run into issues regarding the cookie-domain, coupled with CubeCart's use of PHPSESSID as the session/cookie name. Under my domain name, I have a myriad of applications and some use the PHP default of PHPSESSID and some specify PHPSESSID. For example, when I have SugarCRM showing in a browser, there is no way I can login to a Cubecart admin in the same domain. The browser sends back an existing PHPSESSID cookie that CubeCart does not know about. Because of that, (if I recall) CubeCart consistently says the form has an invalid security token. I have had to modify ini.inc.php to give the CubeCart session name something unique: CC5210SESSID, for example. How the cookie-domain setting affects the above behavior has not been completely analyzed as yet. I just needed to find a fix so that I can have more than one app working in my browser. Quote Link to comment Share on other sites More sharing options...
svrabel Posted June 12, 2014 Author Share Posted June 12, 2014 @Al, I thought this was fixed when I updated the cookie domain, but I received another report this morning. I'm waiting on information from the customer to figure out what browser she was using. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted June 12, 2014 Share Posted June 12, 2014 It will be fixed. Your customer may have a bad old cookie. It will settle with time. Quote Link to comment Share on other sites More sharing options...
svrabel Posted June 16, 2014 Author Share Posted June 16, 2014 @Al, I've had a new customer that had the same issue. Any ideas other than the cookie domain? Quote Link to comment Share on other sites More sharing options...
firetrader Posted June 19, 2014 Share Posted June 19, 2014 Hi All Just upgraded to 5.2.12 and have had some customers saying issues with the basket showing 0 items after they have added them or going on to add more items and the basket then shows empty. Andy Quote Link to comment Share on other sites More sharing options...
pdl Posted June 22, 2014 Share Posted June 22, 2014 Hi Guys can anyone tell me how to sort this problem out on an old version of cubecart 5.05 many thanks Pete Quote Link to comment Share on other sites More sharing options...
svrabel Posted June 26, 2014 Author Share Posted June 26, 2014 Any ideas? This is still a problem - I have a customer that has tried MSIE 11 and the latest build of Chrome. Is it possible that she is being redirected to the following URL based on her settings? http://de.yhs4.search.yahoo.com/yhs/errorhandler?hsimp=yhse-001&hspart=CND&type=AD0D0A3E7464B4F1DB4F_s_g_e&q=http://www.savvystitchesapplique.com/store/index.php?hsimp=yhse-001&hspart=CND&type=AD0D0A3E7464B4F1DB4F_s_g_e&_a=confirm Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.