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vidmarc

Paypal checkout intermittent problems

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re: PayPal Commerce Platform 1.2.15

One example, any suggestions?

Quote

Paypal checkout didn’t work. I tried it on two different browsers (Firefox, Internet Explorer) but the Paypal pop up window kept closing immediately, so I gave up."

 

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Thanks, had no idea it had been updated so recently.

 

 

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After the update, we're still having some users eexperience problems:

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"I just tried again and at the checkout screen after I tap on pay with PayPal it shows me a symbol like a padlock and sends me back to the checkout screen. I hope this info helps."

 

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Posted (edited)

Can anyone help? So many orders are n ot completeing and are stuck at Pending.

 

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Sale is live now but tons of people are unable to check out. Like TONS. Need assistance ASAP. Can you help? 

 

Edited by vidmarc

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Posted (edited)
On 5/2/2020 at 12:56 PM, Al Brookbanks said:

Latest version? 1.3.5?

Yes, Have had to switch to previous website. :(

Edited by vidmarc

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I'm having the same problem myself, trying to put through a test order on a new product.

CC6.2.9 / PayPal Commerce Platform 1.3.5

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16 minutes ago, RobinSomes said:

I'm having the same problem myself, trying to put through a test order on a new product.

CC6.2.9 / PayPal Commerce Platform 1.3.5

same versions for me

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This needs urgent attention. Had to mothball a Cubecart site because of this.

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Have you reached out to Al or has he reached out to you privately?

If not either post on the plugin forum post (which I think he follows) or pop an email to [email protected] to bring this post to his attention.

Its possible this post is been overlooked.

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I've seen it but I haven't been able to look yet. Helpdesk is priority. 

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Yes please. I can't reproduce the issue at all. I can't help without more info. firefox.png

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I had a customer tonight get undefined while paying with a visa. It is in red letters under the paypal credit banner on chrome, about the pay by card box. The process button updates to show please wait but never goes through. 

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Any red error message in the request log section during this time?

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That's all it says? There is nothing to work from there. Can you copy/past the request data? (Please remove sensitive data).

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